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Shipping Policy

Thank you for shopping with us. We are committed to ensuring your order is processed and delivered with care.

Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time
Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated shipping times are provided as a guideline and may be affected by external factors such as carrier delays or customs processing.

Pre-Order Items
Items marked as pre-order require additional production time before shipping. Please refer to our Pre-Order Policy for more information regarding estimated timelines.

Shipping Address
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

International Shipping
For international orders, customers may be responsible for customs duties, taxes, or import fees depending on the regulations of the destination country. These charges are determined by local authorities and are not controlled by us.

Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package is delayed or appears lost, please contact the shipping provider first using your tracking number. If you require assistance, our support team will be happy to help.

Contact Us
If you have any questions regarding shipping or your order, please contact our support team.

 

Pre-Order Shipping Policy

Thank you for supporting our brand. Some of our pieces are offered on a pre-order basis to ensure the highest level of quality and craftsmanship.

Processing & Production Time
All pre-order items require approximately 3–4 weeks for production and processing before shipment. This timeframe allows us to carefully produce and prepare each piece.

Shipping Timeline
Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information. Delivery time will depend on the shipping method selected at checkout and your destination.

Orders Containing Pre-Order Items
If your order includes both pre-order and in-stock items, the entire order may be shipped together once the pre-order item is ready. If you wish to receive in-stock items sooner, we recommend placing separate orders.

Delays
While we strive to ship within the estimated timeframe, production or shipping delays may occasionally occur due to high demand or logistical factors. If any significant delays arise, we will notify customers as soon as possible.

Customer Support
If you have any questions regarding your pre-order, please contact our support team and we will be happy to assist you.